Effective Communication
Communication in the workplace is inevitable, but effective communication in the workplace does not come quite as easily. It’s important to refresh our communication skills to ensure the cogs keep oiled and things continue to move forward.
What is communication?
Communication is defined as the imparting or exchanging of information or news.
What are some ways in which we communicate?
Listening
Verbal
Written
Visual
If we can agree that communication is both delivering information and receiving information it is helpful to remember a few things for both!
When delivering information remember to…
Recap the take away or important details
Be aware of your body language
Know what you want the other person to take away
Understand the variable of interpretation
Stay focused
Ensure accuracy in statements
Ask pointed questions
Maintain correct influxes in your voice
When delivering information remember to…
Regurgitate your take away’s
Focus on the information being communicated
Refrain from interruption
Limit distractions
Ask clarifying questions
Over things to remember about communication…
There are no stupid questions
What you say is not necessarily what others hear
None of us are perfect communicators
Questions are good; when delivering or receiving
People do not communicate in the same ways
There is always room to improve our communication
The takeaway…
